Shipping Policy
At Alpha K9 Gear, we know your dog is waiting for their gear. We aim to get your order packed and out the door as fast as possible.
1. Order Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3-7 business days (From $13.50 or FREE for orders over $120).
- Express Shipping: 1-3 business days ($From $18).
Delivery delays can occasionally occur, especially during peak seasons.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Carriers
We primarily use Australia Post and reputable couriers to ensure your gear arrives safely and quickly.
5. Damages
Alpha K9 Gear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us
For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us:
- Email: info@alphak9gear.com.au
- Phone: 0435240156
- Address: 151 Terrigal Drive, Terrigal, NSW 2260, Australia
- ABN: 67 482 104 140