Alpha K9 Gear — FAQ

Ordering

What do you sell?

Alpha K9 Gear sells dog collars, leads, harnesses, and dog treats. Our gear is designed with larger-breed dogs in mind, and suits everyday pet homes as well as working dog handlers and breeders/handlers.

How do I place an order?

Add your items to cart and check out through our online store. You’ll receive an order confirmation once payment is successful.

Can I change or cancel my order?

If you contact us quickly, we’ll do our best to help before your order is packed. Once an order has been processed or shipped, changes and cancellations usually aren’t possible.

Do you offer wholesale or bulk orders?

If you’re a breeder, club, trainer, or working dog handler looking for multiple items, contact us with what you need and we’ll let you know what’s possible.

Shipping & delivery

Do you ship Australia-wide?

Yes — we ship Australia-wide.

Do you offer free shipping?

Yes — we offer free shipping on orders over $150.

How much is shipping if my order is under $150?

Shipping costs are calculated at checkout based on your location and the items in your cart.

How long will delivery take?

Delivery time depends on your location and the carrier. Once your order is dispatched, you’ll receive tracking details (if available) so you can follow it along.

Products & sizing

How do I choose the right size collar or harness?

Use the size guide on the product page and measure your dog before ordering.

·         For collars: measure around the neck where the collar sits.

·         For harnesses: measure the chest/girth behind the front legs.

If you’re between sizes, choose the size that gives you adjustment room.

Are your collars and leads suitable for strong dogs?

Our products are selected for larger-breed dogs and everyday durability. Always choose the right size for your dog and check your gear regularly for wear.

Are your treats suitable for all dogs?

Treat suitability depends on your dog’s age, health, and diet. Always check the product description and ingredient list, and introduce new treats gradually.

Returns, exchanges & issues

What’s your returns window?

We accept returns on eligible items within 14 days of delivery.

To be eligible, items must be unused, in original condition, and returned with any original packaging.

Who pays return shipping?

·         Change-of-mind returns: the customer covers return shipping.

·         Faulty/damaged/incorrect items: we’ll cover return shipping (or organise the best solution) once we’ve confirmed the issue.

Are shipping costs refundable?

For change-of-mind returns, original shipping costs are not refundable.

What if my item doesn’t fit?

If the item is unused and in original condition, contact us within 14 days of delivery and we’ll talk you through exchange options (subject to availability).

Do you accept returns?

Yes — for eligible items returned within 14 days of delivery.

If you believe you’ve received the wrong item, a faulty item, or your order arrived damaged, contact us with your order number and photos so we can sort it out.

What if my order arrives damaged or incorrect?

Send us your order number plus clear photos of the item and packaging. We’ll confirm the next step as quickly as possible.

Can I return dog treats?

For hygiene and safety reasons, consumable items (including treats) generally can’t be returned. If there’s an issue with what you received, contact us and we’ll help.

Care & safety

How do I care for my gear?

Follow any care instructions listed on the product page. As a general rule:

·         Rinse off dirt and salt after beach or muddy use

·         Air dry out of direct heat

Is your gear chew-proof?

No gear is chew-proof. Supervise your dog and replace any gear that shows damage.

Contact

How can I contact Alpha K9 Gear?

Use the contact form on our website (or the email listed on the site) and include your order number if it’s about an existing order.

What information should I include when contacting you?

To help us sort things quickly, include:

·         Order number

·         Full name used on the order

·         A short description of the issue/question

·         Photos (for faults, damage, or sizing questions)

Quick notes

·         Product photos can vary slightly due to lighting and screen settings.

·         Always supervise dogs when using gear.

·         If you’re unsure on sizing, contact us before ordering and we’ll help you choose.